Responsive at times but often slow to react
My experience with the training and onboarding process was rather mixed. On the one hand, the staff were quite polite and when they responded, their information was useful to get me started with the software and remote workflow tools. I appreciated the patience they showed during some of the calls. However, the major downside was the slow response time from the team when I looked for guidance or troubleshooting assistance. Sometimes, I waited almost a day before hearing back, which slowed my progress and made me pause in deploying the calling and database features effectively. It seemed that the training content itself was solid but not always tailored, and follow-up help felt inconsistent. While the invoicing and sign-up process was straightforward and better managed, the onboarding often left me uncertain about next steps until I got hold of support staff. In summary, there were moments of good communication but also many delays and gaps that affected the smoothness of getting fully comfortable with WFHI’s platform.