Responsive at times, but also a bit slow to reply
When I first reached out to WFHI before buying, I found the response time a bit uneven. On the plus side, when they did get back to me, the answers were quite clear and helpful. I was asking a lot about the software features as well as what the training would cover, and sometimes they were quick to clarify. However, there were moments when I felt like I was waiting too long and had to follow up more than once. It made me unsure sometimes whether I was getting full attention or if I was a lower priority. That said, the sign-up and invoicing details were explained fairly well once communication opened up. So overall it's a mixed bag: the people can be responsive but also less so at times, leaving me a bit uncertain how they handle customer queries consistently.