Response was slow and mixed at best
I was trying to get some clear answers before I committed to using the software and training, hoping the people would be easy to reach. But from the start, I felt like I was mostly left on my own for quite a long time without any meaningful follow-up. When there was a response, it sometimes felt generic and not very helpful to the detailed questions I had about setup or ongoing updates. One thing I will admit was fine is the sign-up and payment options, which were straightforward enough at least. Still, the overall approach to communication was disappointing because it took multiple attempts to get even basic clarifications. In a business where rapid remote coordination is key, this felt out of sync with what you’d expect from a team supporting remote workflows. The software itself looked promising but without reliable and prompt human contact, it was hard to fully trust the process. So in my experience, responsiveness was minimal, and that made it tough to decide if I want to continue. I’m not completely closing the door, but future clients might want a clearer sense of how fast the support will really be reachable.