response was okay, in the end all sorted out
I didn’t have the best experience with how fast they replied but eventually responses came. The software itself was straightforward enough after I got a hang of the dialer and the database features. Signing up and payment was uneventful which was a relief. The training sessions helped get me started but I found myself reading the manuals and exploring things alone most of the time. Sometimes the updates changed parts of the interface and it took me a bit of fiddling to get back comfortable with it. Telephonic support was there whenever I reached out, though waiting times sometimes felt long. I think the people behind the scenes meant well and tried to help but they weren’t always immediately reachable or clear. After a week or so things settled and the system worked more consistently with my workflow. If you want fast help, be ready to wait a bit, but the tools themselves do get the job done. Overall, the outcome is that I’m using it fine now and the invoicing process was clear throughout, which made finances easier to track. So, not perfect but not bad either, just a middle ground experience.