Response took time, worth the wait
From my initial inquiry to purchasing the software, the responsiveness of the WFHI team was a bit of a mixed bag. They were definitely polite and tried to provide clear answers, which helped me feel supported during the decision-making process. However, it did take a bit longer than I expected to get some of my questions addressed, partly because I noticed delays in callbacks and email replies. Once signed up, the onboarding and training flowed better, and the software itself seemed well built for remote workflows. The database feature fit nicely into my daily routine, although the dialing tools needed a bit of getting used to. Payments and invoicing were straightforward, and the clarity here helped me feel confident moving forward. Overall, the people behind the scenes were good, but their timing could be sharper to make the pre-purchase experience smoother. Still, I think it’s a decent system for those who can afford to wait a little for answers and proper setup.