4 out of 54 of 5Unverified experienceSupport and communication
Response took longer than expected once
The overall responsiveness of the support team was good, especially in handling the typical queries about the database and dialer features. Most of the time, when I reached out via phone, someone picked up quickly and was able to guide me through issues without much back and forth. However, there was one instance when I needed help with a software update and the delay in response stretched to over a day, which was longer than I anticipated. Despite that, the resolution was thorough and the agent was patient. The sign-up and billing support was always prompt, so this one delay stood out. I appreciated their effort overall, just wish this hadn’t taken that long.