3 out of 53 of 5Verified customerSupport and communication
Response took longer than expected
Initially, I was pleased with how the telephonic support staff tried to assist me. They were quite polite and seemed knowledgeable about the software features, especially the dialer and database integration. However, it took multiple calls over a couple of days to get my main issue resolved which was a bit frustrating when I needed quicker help. On the positive side, the updates to the software after some requests were automatic and smooth, which reduced downtime during active workflows. So while the interaction had its hiccups, the overall willingness and eventual clarity helped balance things out for me.