2 out of 52 of 5Unverified experienceSupport and communication
Response took far too long to feel useful
I've dealt with support multiple times, and honestly the waiting was taxing. It often took days before I got a reply that somewhat addressed my issue, which made me hesitant to reach out again quickly. When I finally spoke to someone over the phone, the answers were generic and didn’t resolve the most pressing problems. I appreciate that support tried to assist, but the long response time meant losing valuable hours. The communication isn’t exactly responsive and left me feeling weary of going back to them. With more timely support, the overall experience might improve, but as it stands now, the delay is a significant downside that overshadowed any positive moments during my usage of the software and its tools.