Response toh mili, par outcome poor tha
Maine thoda doubt tha ki support team kitni responsive hogi, aur sach kahun toh unhone samay par reply bhi diya jab maine call ki thi. Lekin overall communication kaafi adhura laga, kyunki mere kuch urgent queries the, jin par response der se mila aur wo bhi incomplete jawab ke saath. Jab maine follow-up kiya, toh unhone ek do baar theek se samjhaane ki koshish ki, par phir bhi main apne doubts clear nahi kar paaya. Training mein thoda-bahut clarity thi, aur onboarding process basic tarah se smooth chala, par jab main unke dialer aur calling tools ke baare mein poora jaanna chahta tha, toh support team mere liye utne helpful nahi rahi. Database feature waise theek tha, lekin usko leke kuch questions the jo properly address nahi hue. Payment aur sign-up mein toh sab kuch theek tha, invoice time par mila, aur mujhe automatic updates ka bhi pata chala. Phone pe thoda priority assistance feel nahi hua, matlab response slow tha. Overall mujhe laga ki log log bahut proactive nahi hain, thoda improvement chahiye. Par haan, basic communication toh maintain karte hain, isliye poora negative rating bhi dena mushkil hai.