Response to dialer issues was hit or miss
When I ran into trouble with the call dialer during the first week, I reached out to the WFHI support team. They were pretty quick in answering initially, which was a relief because I rely on that tool heavily. However, the solution they provided took longer than expected to fix the issue completely. At first, they helped me troubleshoot common errors in accessing the database feature, which worked fine, but when the dialer kept disconnecting mid-call, it became frustrating. The telephonic support was polite but sometimes repetitive, as I had to explain the problem multiple times to different agents. Still, the automatic updates ended up improving dialer stability later, so that was positive. Signing up and managing invoices went smoothly too, which I appreciated amid the hassle. Overall, some aspects worked well, especially the support’s willingness to assist, but the actual fix process lagged behind and tested my patience.