Response timing from sales could be much better
My experience before deciding to purchase was quite mixed. The responsiveness of the sales team was disappointing most of the time. Initially, when I tried to gather information about the software and training offerings, it often took days to receive answers to specific questions. Although, once I got past that hurdle, the process of signing up and receiving an invoice was fairly painless and quick, which I appreciated. The onboarding explanations weren’t particularly helpful upfront, but I was able to figure things out eventually. However, the lack of timely communication put me off and I often wondered if the support would be as unresponsive later. For people who value quick and efficient pre-purchase support, this could be a problem. If only the sales team responded faster and more consistently, it would have made a strong positive difference in the overall impression of the software’s usefulness.