3 out of 53 of 5Unverified experienceSupport and communication
Response times varied but eventually they got back to me
In my experience, the support team was generally reachable but not always immediately responsive. When I raised questions about using the database feature, it sometimes took longer than I expected to get clear answers. However, once they did respond, the information was helpful and resolved my issues. I also appreciated that the telephonic support was available without extended waiting times, though follow-up communication could have been quicker. Overall, it required some patience, but I felt the team was genuinely trying to assist and did put in effort to clarify my concerns. So, while it wasn’t perfectly speedy, the effort was there which made the experience acceptable.