Response times met my expectations overall
I initially expected that during the sales and pre-purchase stage, responses would be prompt and informative, which is largely what I experienced. The team was generally quick to reply to my inquiries regarding the software’s features and training modules. Their ability to clarify questions about the database and calling tools matched what I had hoped for. That said, there were moments when I felt the responses could have been more detailed rather than just brief confirmations. Nonetheless, the overall communication did not disappoint me and was sufficient to make me comfortable with proceeding. Payment and invoicing processes were handled as I expected without noticeable delays. The responsiveness supported a smooth sign-up experience. While it was not flawless, the experience aligned well enough with my expectations to rate it positively, though not perfectly.