Response times good but clarity lacking
At first, I expected prompt and clear answers when I reached out with my sales questions during pre-purchase. The sales team responded relatively quickly, which was a positive surprise compared to other services I have tried. However, the information they provided was sometimes too brief or technical, making it difficult to understand the full scope of what the software could deliver for my workflow. For example, when I asked about how the automatic updates affect existing integrations, their answers were vague and didn't fully address my concerns. On the other hand, the invoicing and sign-up process was straightforward and went as I had hoped without delays. So while responsiveness was definitely better than I expected, the depth of explanation did not always meet my needs. I appreciate the quick replies but I think a bit more detailed communication would improve the overall pre-purchase experience. It’s a mixed bag in that sense, good on speed but lacking in clarity.