Response times didn’t match my schedule and it dragged on
I was hoping for support to be available when I actually needed it, considering my usual working hours, but that didn’t quite pan out. When I called for help, it sometimes took longer than expected to get through, which meant waiting, and that wasn’t great. I suppose the support staff did try to assist once connected, and they had answers to my questions, though not always immediate. Communication wasn’t always in sync with the hours I work most, so it often felt like luck whether help was ready. I didn’t want to make a fuss about it, but the delays did affect my day a little. On the other hand, when I managed to reach support by phone, the assistance provided was consistent and the explanations were straightforward. Still, the overall experience of waiting longer than I’d like made it a bit discouraging, especially considering how important timely answers are for smooth remote workflow management. So while there was some positive, the slow timing stuck out as a downside.