Response times decent but expected more clarity
Before signing up, I hoped the sales team would be more proactive and immediate in their replies. Compared to other software providers I've dealt with, the response from WFHI was slower than I expected. Sometimes it felt like I was chasing them for information I could have used to decide faster. That said, the people on the phone were polite and helpful when I finally did get through. The clarity of information about features or pricing wasn’t upfront, which added to my hesitation. I had to ask repeatedly for detailed explanations on how the calling tools worked with the database, which was a bit frustrating considering the many emails I sent. On the bright side, the invoicing process seemed straightforward once I moved past the initial sales interactions. However, the pre-purchase communication could be improved in speed and transparency to meet or exceed what other similar platforms tend to offer.