Response times could be quicker than they are
I have to say I felt some frustration at the pace of communication before purchase. You do respond, and staff are polite and helpful when replying, but the overall time it takes to get answers is longer than I expected. Sometimes I sent questions and had to wait a day or two to get a reply, which slowed down my decision-making. On the positive side, when the answers did come, they were usually clear and addressed my concerns. However, the delays meant I felt less confident progressing quickly. I understand you might handle many queries but improving response speed would definitely help potential customers. I was looking for quick clarifications about the software capabilities and training options. The sign-up details and pricing info were well covered but only after some back and forth. Your team pays good attention to details once engaged, but initial contact could be smoother. Overall, you are doing a decent job, but I suggest focusing on faster replies to make the pre-purchase experience better. I hope you take this feedback constructively because your product seems useful, even if getting info is slower than expected.