Response time wasn’t great but people tried
I talked to the sales team a few times before purchasing, and honestly, their response was a mixed bag. Sometimes they were prompt and clear about what the software included and the training schedules, which I appreciated. Other times, it felt like my queries got delayed or I didn’t get all the answers I needed right away. They did try to be helpful, though I think sometimes the volume of questions made it hard for them to keep up. The sign-up and invoicing process were well-organized once I decided to go ahead, so that was a relief. For anyone considering this, I’d say it’s not like the fastest, most seamless setup experience, but definitely doable. They could improve by speeding up their replies and giving a bit more direct info upfront. Overall, I’d tell a friend it’s okay but expect occasional wait times before you get full clarity.