Response time was way too slow for effective help
Going into this, I expected a reasonably quick response from the support team whenever I faced issues, especially during the critical first few days after sign-up. Unfortunately, that was not the case. The software itself promised intuitive access, but I bumped into several hurdles I could not resolve alone. I called support multiple times and waited far longer than I had anticipated, sometimes over an hour, which is unacceptable given the nature of such a platform. Compared to other services I've used, the delay was painfully slow. The onboarding training I hoped would clear up questions wasn’t enough, and when I tried the dialer and calling tools, they weren't very stable. This made me anxious, and I needed quick assistance. The database features, which should have simplified my workflow, ended up confusing me further without clear guidance or fast technician support. Payment processing was straightforward, but I was left feeling unsupported overall. In contrast to my expectations of timely help that would keep me productive, this drawn-out waiting felt counterproductive. I just wished the people behind the scenes had been more responsive to address my concerns quickly, because the software alone was not going to keep me going if I couldn’t get support when stuck.