3 out of 53 of 5Verified purchaseSales and pre-purchase
Response time was noticeably better
I was initially impressed by how quickly the team responded when I had questions during the sales and pre-purchase phase. The answers I got were clear and timely which helped me understand the software capabilities better. However, there was a moment where my follow-up query took much longer than expected to be addressed. That delay threw off my planning somewhat since I was trying to align my onboarding schedule with their feedback. Overall, the team was responsive in the early steps but consistency was lacking. The mix of quick replies and slow ones left me unsure about what to expect next and showed that their responsiveness could be more reliable for users stepping through the purchase process.