Response time was decent but labels often confused me
The support was accessible by phone, and it did take a reasonable amount of time for a reply when I called. I found some of the terminology and labels in the software confusing because they didn't always match what I thought they should represent. For instance, the database categories weren't always intuitive in their naming, leading me to double-check multiple times during my sessions. The calling tools worked well overall, but the lack of clear labels made switching between functions less smooth than it could have been. I appreciate that the explanations over the phone were polite and relatively clear, even if I had to ask more than once for clarification. The priority assistance option helped reduce the wait slightly, so the overall support response wasn’t poor, but it did stretch on longer than I would have liked. I think some improvements in wording and user interface labels could help users like me adopt the system quicker and with fewer calls. Time was invested both on the line and trying to understand the software’s vocabulary, which sometimes felt unnecessary but balanced with helpful support.