Response time took way too long

Response time took way too long

I was really hoping the support team would be more responsive before I decided to commit to the software and training with WFHI. Initially, I reached out with a few questions to understand how the dialer and database features worked, but it took days to get a reply. Even then, the answers I received did not cover my concerns fully. The onboarding steps seemed straightforward in theory, but without timely clarifications, progressing felt frustrating. I tried calling the telephonic support multiple times, but either the wait was long or the lines were busy, which didn't help. This lack of promptness made me feel uncertain if the investment was worth it. I expected at least a few updates or automatic improvements during the onboarding window, but I didn’t notice any real enhancements. The invoicing and payment process was also confusing as I had to follow up multiple times to confirm details. Overall, I am left doubting the efficiency of their people and software because the initial experience was slow and left me unsure about moving forward. I wished the whole response and assistance process could have been faster so that I didn't waste as much time just waiting for basic information from the team.