Response time took a bit longer than I expected
During the sales and pre-purchase inquiries, I found that responsiveness was generally okay but not immediate. I submitted a few questions regarding the software's calling tools and database features. It took about two full working days to receive detailed answers. While there was no outright refusal or missing information, the wait was longer than I would have liked. Usually, with software platforms of this kind, I expect faster back-and-forth, especially since this was a purchase decision. The onboarding process once I signed up started smoothly, and updates to the software happened automatically without my needing to intervene, which is good. Payment and invoicing ran normally following the delay in initial clarifications. Telephonic support was available, but I did not make much use of it during this period. Overall, the availability of staff and clarity of communication worked, but the slow response time during the crucial sales phase makes me cautious about future interactions. This time was the main aspect affecting my overall impression.