Response time toh achha tha, par clarity thodi missing thi
Sales aur pre-purchase ke dauran, mujhe WFHI ki team kaafi responsive lagi thi. Jo bhi main queries bhejti thi, unka jaldi response milta tha. Par kabhi kabhi clarity mein thodi problem hoti thi. Kuch baar main specifically poochti thi ki software ke dialer feature kaise setup karna hai, toh response me kai baar aise terms use kiye jo thoda technical the aur samajhna mushkil tha. Kabhi-kabhi mujhe lagta tha ki agar wo thoda aur detailed step-by-step guide dete toh better hota. Communication fast thi, lekin repeat karna padta tha baar-baar explanation ke liye. Phir bhi, onboarding ke initial steps smoothly chale the aur sign-up ka process bhi straightforward tha. Lekin invoicing ke dauran thoda confusion hua jab automatically updates aaye, and mujhe samajhna pada ki ye changes software mein kaise reflect ho rahe hain. Telephonic support lene ki koshish ki, vo bhi theek tha, lekin kabhi kabhi wait zyada lagta tha. Overall, jitna acha response time tha, utni hi clarity mein thoda compromise laga. Main soch rahi thi ki agar thoda aur patience aur detailed explanation mile, toh pre-purchase experience zyada comfortable hota. Fir bhi, jo bhi mujhe samajh aya, use kaafi useful paaya, mujhe lagta hai ki agar main aur queries karungi toh wo achha answer karenge. Bas ye hi point tha jo thoda confusing tha aur uski wajah se mera impression mixed raha.