Response time to software access requests was longer than expected
I found the process to start using the WFHI software generally solid, with sign-up and initial invoicing moving smoothly. My experience with access and software issues has been typically positive, with reliable telephonic support that helped resolve minor setup hiccups effectively. Most of the time, the database and dialer functions worked seamlessly and included useful automatic updates to keep everything current. However, the one drawback was the time it took for support to respond to certain access requests or account questions. While answers were eventually thorough and helpful, the delay sometimes momentarily slowed down my workflow. This made the initial waiting times frustrating, though once issues were addressed, the system performed well. On balance, the inclusiveness of features and generally competent support means I’d rate the experience positively, just noting that improving the speed of response could make the software easier to access and use without interruption.