Response time thoda slow tha, par team genuine help karti thi
Maine support team se kaafi baar contact kiya during onboarding aur baad mein bhi jab mujhe dubara help chahiye thi. Jo sabse bada concern tha woh response time tha, kabhi kabhi main lagatar ek-do din intezaar karti thi ek clear solution ke liye. Is wajah se workflow thoda slow ho gaya tha. Lekin ye kehna padega ki jab support milti thi toh team ka approach genuine aur patient tha, woh calmly meri baat samajhne ki koshish karti thi. Training sessions mein jo process sikhaya gaya wo detailed tha, par kabhi kabhi mujhe lagta tha unhe thoda aur quick responses dene chahiye the. Database updates aur automatic changes ki wajah se bhi clarity ke liye baar baar unki help leni padi. Payment aur invoice process mein koi dikkat nahi aayi, woh time pe clear ho gaya tha. Overall, agar aap thoda patience rakhte hain with response time, toh yeh support aapko guide karegi. Main expect karti hoon ki agle bar wo thoda jaldi revert karenge.