Response time thoda lamba tha but helpful
Soch raha tha ki support team kitni jaldi assist karegi jab mujhe dialer mein thoda issue aaya. Initially calls aur emails par response thoda slow mila, shayad workload ke wajah se. Lekin jab woh connected hue, to they were quite thorough in guiding me through the problem. Kabhi-kabhi mujhe laga ki mujhe khud hi thoda zyada research karna pad raha tha before unki advice samajh paana, par overall communication clear thi. Telephonic support ko main kuch aise samajh raha tha ki it’s responsive enough but thoda aur speedy handling honi chahiye, especially jab koi urgent issue aaye. Database feature ko leke kuch queries detailed explanations mangti thi, jisme support ne patience dikhaya although take time laga. So, the whole experience was mixed in timing but somewhat satisfying in quality.