Response time thi slower than I expected
Maine socha tha ki WFHI ka support aur sales team zyada jaldi reply karenge, especially jab training aur onboarding shuru kar rahi thi. Par actual experience mein, kuch responses mein thoda delay tha aur mujhe unhi se clarify karna padta tha ki payment aur invoicing processes kaise chalegi. Sign-up tak toh sab theek tha, lekin baad mein jab database features aur automatic updates ke baare mein queries thi, tab support ka response speed utna zyada fast nahi tha jitna expect kar rahi thi. Mujhe laga wo log thoda more proactive honge, especially jab mujhe calling tools aur dialer se samasya aayi thi. Training materials aur onboarding flow clear the, lekin jab personally help chahiye thi, toh thodi rukaawat aayi. Overall main grant karungi ki software ki features achhi hain, par logon ka jawab dena thoda better ho sakta hai.