response time theek thi par thoda aur help expect kiya tha
Jab maine pehli baar aapke saath contact kiya, to response time average lag raha tha, jaisa maine socha tha waise hi tha but kaafi baar mujhe lagta tha ki details mein thoda aur explain karna chahiye tha. Mujhe dialer setup karne mein thodi dikkat aayi thi, aur jab maine support se baat ki to unhone jaldi reply toh kiya, par kabhi kabhi unke answers itne clear nahi the jitna main chahati thi. Mujhe lagta hai ki agar aap thoda zyada patience se aur time invest karke user ko samjha paate, toh experience aur accha hota. Mujhe sign-up aur payment process wali cheez samajhne mein koi problem nahi hui, jo ki accha tha, par pre-sales queries mein thoda aur prompt aur clearly answer karna zaroori hai. Overall aapki team responsive hai, par expectations se thoda short rahi thi ye.