Response time theek tha, par weekend chutti karta hai
Support se baat karne mein mujhe lagbhag 90 minutes lage help milne mein. Unka response time limited tha, especially mere kaam ke hours ke liye. Agar main morning phone karti toh support jaldi mil jata, lekin jab main afternoon aur evening mein call karti, toh delay hota. Training sessions jo WFHI ne diye they useful they, par unke support hours mere working pattern se perfectly match nahi karte. Main expect karti thi ki agar koi urgent issue aaye toh support available ho but weekends par unka system band hota tha, jo thoda inconvenient laga. Onboarding process smooth tha, software ki updates automatic hoti rahi, ismein koi dikkat nahi aayi. Database feature mera kaafi helpful raha, par dialing tool kabhi kabhi freeze kar jata. Overall, unki availability of support hours mere ideal working time ke according nahi tha, aur ye mere liye thoda frustrating tha. Par haan, main kahungi ki product quality aur training decent thi. Itna hi kehna hai isbare mein.