Response time the acha aur wo slow side
I expected ki jab main contact karunga unke support team se, toh woh jaldi reply denge, par unfortunately yeh mere liye waise nahi hua. Jab tickets bheje, toh kuch queries ka jawab timely mila, yeh point main appreciate karta hoon. Lekin kai baar wait karna padta tha bina kisi update ke, jo thoda frustrating tha. Agar main compare karun apne previous experiences se, toh yaha pe response time kaafi inconsistent tha. Kabhi phone uthate the promptly, toh kabhi emails ka jawab dene mein der ho jati thi. Online dashboard pe bhi guidance thoda lacking thi, jisse main apni doubts ko solve karne mein waqt zyada lagata tha. Overall, ye thoda disappoint karne wala tha kyunki main expect kar raha tha ki ye sab smoothly aur efficiently hoga, lekin phir bhi unki kuch explanations achhi thi aur baseline support available tha.