Response Time Surprised Me, Otherwise Mixed Bag
From the outset, I had quite a few questions about the software features and how to best manage my remote workflow with the available tools. Generally, replies came through email or calls with varying wait times. Sometimes it took a day or two to hear back, which meant a delay in settling on certain settings, but on one occasion the person responded to my telephonic query within a few minutes, which I must say was surprising. That prompt responsiveness helped me move past an initial stumbling block related to how the dialer integrates with my existing database. However, not every interaction was that quick; on other occasions the answers were rather vague, which left me waiting or searching for more info on my own. The software’s automatic updates happened fairly regularly, but the support did not always make it clear what new changes were included. So I’ve appreciated their availability, though the consistency in speed and detail of their communication has been hit or miss. Otherwise, I find the system overall manageable, though the learning curve was steeper than expected. Invoicing and payment had no obvious faults, just standard processes that I could follow well enough. So in summary, the support surprised me once with how quickly it handled an issue, but the rest of the time it was uneven and sometimes left me wondering.