Response time stood out but some info was missing
The sales team responded to my initial queries on time, which I appreciated. When I reached out via email, they got back within a day, answering my basic questions about software features and payment structure. However, when I asked more detailed questions about the training modules, the replies were slower and less comprehensive. I often found myself having to follow up to get more clarity on what exactly the training covers and how the dialer integration works. On the positive side, their invoicing procedure was clearly explained without needing back and forth. So, while responsiveness was generally okay, especially upfront, the level of detail in communication did dip after the initial contact. I expected more thoroughness across the board, not just quick answers to surface questions.