2 out of 52 of 5Verified purchaseSupport and communication
Response time slower than expected for support
I found that contacting telephonic support took longer than I anticipated compared to other services I have used. Each query required waiting through multiple hold stages before getting an answer. The clarity of information provided was adequate, but the overall speed of resolving issues was lower than what I have experienced elsewhere. I appreciate that the support eventually addressed my questions about updates and database use, but the delay made the process less efficient. While the assistance was functional, the time taken to receive responses was a clear drawback relative to previous support experiences I’ve had.