2 out of 52 of 5Unverified experienceSales and pre-purchase
Response time pe thoda shock laga
Jab main sales team ko contact kar raha tha purchasing se pehle, toh mujhe laga ki response thoda slow hoga par itna delay expect nahi tha. Kabhi kabhi email ka jawab aate aate ek din se zyada lagta, jo thoda ajeeb laga. Training aur product ke bare mein poochne par basic information mil gayi, par deeper queries pe wait karna pada. Jo phone support tha wo average tha, zyada clear aur quick reply ki umeed thi. Thoda lagta hai ki team overwhelmed hai ya phir unke resources kam hain. Lekin product ki jo initial intro training di gayi thi, wo badhiya thi aur kaam mein help karti thi. Overall, main keh sakta hoon ki sales aur customer engagement mein thoda improvement chahiye.