Response time overall disappointing, left me frustrated
The response speed from the support team was disappointing throughout my use. Every time I reached out with questions about the dialer or database, it felt like a long wait before anyone got back to me. At times I barely received useful guidance because the replies were very generic or just repeating previous instructions. I understand these tools and processes might be complex, but the support felt distant and slow. On the positive side, the sign-up and payment process was smooth and without issues, which gave me some confidence in the system. Yet overall, the slow responsiveness made the entire experience feel frustrating and slowed down my progress. I expected more efficient help to keep things moving when problems arose. The automatic updates worked fine as expected, but they didn’t offset the difficulty in getting timely assistance. I think the support team's timeliness is a real weak point, which affected my overall impression of the product.