Response time mein thodi kami thi
Mujhe lagta tha ki jab main WFHI se contact karungi toh unka response tez hoga, par unfortunately aisa nahi hua. Jab bhi support ko call kiya, wait karna pada aur kai baar mujhe apni baat baar-baar dohrani padti thi. Sales aur pre-purchase stage mein clarity thodi mushkil se mili thi, kyunki log available nahi the jaldi se answer dene ke liye. Training aur onboarding toh thi, par unme bhi hands-on madad kam mili. Jo automatic updates aaye, woh theek the, par mujhe zyada guide nahi kiya gaya ki unse kaise benefit uthaya jaye. Payment process theek chal gaya lekin overall communication mein jo promptness honi chahiye thi, woh missing thi. Aaj bhi sochti hoon ki agar thodi aur responsive hoti team toh experience better hota. Shayad bas database feature theek se use karne mein kuch madad mili thi, woh achha tha.