Response time jab problem aayi, wo thoda disappointing tha
Overall experience with WFHI’s support when something went wrong wasn’t what I had hoped for. Jab mera dialer feature thoda glitch kar raha tha, aur database sync nahi ho raha tha, toh support team tak pahunchna itna easy nahi tha. Unki telephonic help line se baat karne mein kaafi rukawat thi; kabhi toh line busy thi, aur jab response mila toh lagta tha problem ko fully samajhne mein unhe waqt laga. Jo jo main solution ke liye suggest kar rahi thi, wo slightly helpful tha, par thoda zyada wait karna pada response ke liye. Onboarding ke dauraan mujhe train karna theek tha, lekin jab software mein actual technical issue aaya, toh resolution slow raha. Auto-update toh hua theek se, par wo problem fix nahi kar paya. Jo main ek cheez appreciate karti hoon wo yeh ki unka billing system, sign-up aur payment process smooth raha, jo mujhe bina dikkat manage karna tha. Par support ko zyada proactive aur responsive hona chahiye tha jab issues samne aaye, tabhi genuine help milti.