Response time from support was slow and frustrating
The training sessions provided were well-structured, and the materials covered were relevant to the remote workflow setup I needed. However, the responsiveness of the support team left much to be desired. When I had questions or encountered issues during onboarding, it often took an unreasonably long time to get a response. Sometimes, I waited days for telephonic support callbacks which delayed my progress significantly. This slow support made the onboarding process frustrating despite the training content being solid. The software itself worked fine once set up, but the lack of timely help was quite a setback and affected my overall experience negatively. The sign-up and payment process were smooth and hassle-free, which I appreciated. But the insufficient support responsiveness was a major pain point that could use substantial improvement. I hope they take this feedback seriously to enhance future customer experiences because it’s important to have prompt assistance especially when learning something new remotely.