Response thoda delayed tha lekin overall support tha
Main initial sales inquiry ke liye contact kar rahi thi, and jo response mila usmein thodi delay thi. Email aur call dono ke zariye sawaal bheje the, par kabhi kabhi follow-up mein wait karna padta tha. Jo log support de rahe the, woh helpful the aur clear instructions dete the software ke setup ke liye. Training ke liye jo schedule samjhaaya gaya tha, woh bhi achha organized tha, lekin live demo sessions mein thoda aur clarity hoti toh aur faida hota. SaaS platform ka signup aur payment ka process theek tha, par invoice delivery slightly slow thi compared to expectations. Auto-updates feature timely aate rahe, jo workflow smooth banata hai. Database feature ko main apne record-keeping ke liye use kar rahi thi, aur usmein data sync faster ho sakta hai. Calling tools ka dialer acha kaam kar raha tha, lekin kabhi kabhi connection drops huye jinke liye telephonic support se baat ki. Overall, customer service acchi thi, bas thoda responsiveness improve ho sakta hai. Fir bhi main aage bhi WFHI use karungi kyunki basic support available hai, par agar response time better ho toh onboarding experience aur behtar hota.