response speed was slower than expected
When I reached out to inquire about the software features before signing up, I expected a timely and informative response, but the communication was slower than I anticipated. It took longer than I thought it should for someone to get back to me with clarifications on the sign-up and payment process. During that waiting period, I was unable to proceed confidently because I did not have all the necessary information regarding the database and calling tools integration. Once contact was made, the responses were straightforward, but the initial delay surprised me given the importance of pre-purchase support. Even the telephonic support that was promised seemed to have limited availability initially. The automatic updates’ explanation was somewhat rushed, leaving me unclear on how they might affect my workflow. While the software itself appears functional, the lack of quick and clear communication in the early stage made the experience less smooth than I hoped. Invoicing and payment procedures were adequately handled once I moved forward, but that early sales phase could benefit from more promptness and clarity. Overall, my main takeaway was that the person-to-person response times were not quite up to what I expected.