Response slow tha, overall disappointing experience
Maine jab pehli baar contact kiya sales team se aur product ke baare mein sawal kiye, toh reply milne mein kaafi der lag gayi thi. Kuch messages toh ignore bhi ho gaye lage mujhe. Jab finally baat hui, lag raha tha ki unka focus zyada nahi tha mere queries pe. Ye poora experience thoda frustrating tha kyunki main excited thi software ko start karne ke liye, par response time ne mera enthusiasm reduce kar diya. Sign-up process bhi clarity mein thoda lacking tha, jiski wajah se mujhe thoda confusion hua payment ke regarding. Main samajh sakti thi ki team busy hogi, par ek better communication channel hona chahiye tha. Overall sales aur pre-purchase phase ne acha impression nahi chhoda yeh baat sach hai, aur main kisi ko recommend karna hesitate karungi jab tak ye cheezein improve nahi hoti.