Response on queries was timely, but follow-up patchy
When I was considering WFHI's services, I found you staff to be fairly responsive on basic questions. Whenever I reached out by phone or email, I usually got a reply within a day or two, which made planning easier. However, some of the follow-ups took longer or required me to prompt again, which wasn’t ideal. There was also some inconsistency in the answers given, like when I asked about specific features in the dialer and database, I got mixed messages that made me unsure. I appreciate that your team tried their best, but this aspect could be improved. The initial sales information was generally clear enough, but having more consistent and proactive responses would help build more trust. So while you did well in making contact easy, the uneven communication lowered my overall confidence in the pre-purchase stage.