Response mila par process lamba aur confusing
Maine pre-purchase mein kaafi time aur mehnat lagayi support se contact karne mein, jo kabhi kabhi hassle bhari thi. Log prompt hote kabhi kabhi, aur kabhi mera sawal clear samajhne mein delay hota tha. Email aur call dono modes main contact kiya tha par response speed inconsistent thi. Sabse achha moment wo tab tha jab finally kisi ne meri problem samjhi lekin uske pehle kaafi queries aadhe adhure jawab ke sath reh gayi. Training aur onboarding ke liye bhi thoda dobara confirm karna padha ki main sahi jagah par hun ya nahi. Software ka sign-up aur payment bhi straightforward nahi laga, chhoti chhoti complications samne aayi invoice receive karne mein. Database feature mujhe useful lagta, par uske sahi tareeke se setup karne mein time laga. Overall effort jyada tha mere taraf se, feel hota hai ki onboarding thoda zyada smooth or responsive honi chahiye thi support ki taraf se, warna ye frustration ka sabab ban jata hai.