Response mein thodi kami thi, bas wohi missing tha
Maine sign-up ke baad contact bhi kiya tha sales team se, par jitni tezi se reply ki umeed thi, woh nahi mili. Kabhi kabhi emails ka jawab kaafi late aata tha, toh mujhe lagta tha ki shayad unhone meri queries ko fully samjha hi nahi. Training ke liye bhi start karne mein thoda confusion raha, kyunki onboarding instructions thodi vague thi. Lekin ek achhi baat yeh thi ki software ka interface samajhna itna mushkil nahi tha, toh kaam zyada mushkil nahi hua. Dialer ko bhi use karne mein jyada dikkat nahi hui, par uske baare mein jab main support se baat kar rahi thi, tab lag raha tha ki zyada help nahi mil rahi. Database feature sahi kaam kar raha tha, aur automatic updates bhi mostly sahi samay par aaye, ise mein appreciate karti hoon. Lekin overall, sales aur support team ka responsiveness thoda better ho sakta tha, especially jab main pehle contact mein thi. Payment aur invoicing process theek tha, par clarity ki kami thi aur is wajah se mera pehla hissedaar thoda delay hua. Sochti hoon ki agar ye thoda aur improve hota, toh experience better lagta.