Response mein thoda disappoint hua
Maine training aur onboarding ke process mein shuruat toh achhi lagi, lekin support team ki responsiveness ne thoda confuse kar diya. Jab bhi main kisi bhi problem ko lekar contact karti thi, toh unka reply bahut late milta tha, ya kabhi kabhi bilkul bhi nahi aata tha. Yeh delay training sessions ke beech mein frustration badhata tha, especially jab mujhe turant solution chahiye hota tha. Training materials acchi thi aur unka layout simple tha, lekin jab questions karne ki baari aati thi toh wait karna padta tha. Mujhe laga tha ki yeh onboarding jaldi aur smooth hoga, lekin real experience thoda alag tha. Kya kehti hoon toh, training content theek tha, par unke log support mein itne responsive nahi the jitna main expect kar rahi thi. Agar response timing improve hoti, toh overall experience better hota.