Response mein kuch kami thi, thoda slow laga
Haan, mujhe lagta tha ki sales aur pre-purchase mein thoda zyada active support milega, par wo kabhi kabhi aisa nahi hua. Main baar baar message kar rahi thi support ko, but feedback coming thoda slow raha. Shayad wo log thoda busy the ya fir system unke liye achhe se optimized nahi tha, mujhe pata nahi. Jo sign-up ka process tha, wo samajhne mein simple tha lekin customer care se clarity milna mushkil hua. Database aur dialer ke baare mein thodi basic information di gayi thi par comprehensive detail hardly thi. Automatic updates mein jo naye features promised the, unka implementation mein delays aaye. Agar main ek baat ko highlight karun toh wo response timing hi hogi jo missing lag rahi thi. Par haan, jo training sessions diye gaye the, wo theek lage they. Invoicing ko lekar bhi clarity thodi confusing thi mujhe kabhi kabhi, isliye shayad main itni khush nahi thi poora experience leke.