Response ka time theek tha, par baat complete nahi hui
Billing aur payment mein jab issue aaya, toh main support ko call kiya pehle. Unhone mujhe receipt aur invoice clarify karne mein madad ki, jo accha laga. Lekin jab maine poocha payment confirmation ke baare mein, toh response milne mein kaafi der lagi, jo thoda frustrating tha. Sign-up aur payments ke initial steps clear the, aur automatic updates ke through mujhe timely alerts mile, jo positively laga. Lekin telephonic support mein jo jawab aate, wo kuch missed detail ke sath hote, jise baar-baar confirm karna parta. Database feature aur dialer tools ke liye training better thi, par jab direct billing ke baare mein baat aati, toh lagta tha ki communication thoda slow hai. Accha ye tha ki jab support mila, toh polite tha, par speed aur clarity dono mein thoda aur hone ki zarurat hai.