3 out of 53 of 5Verified customerSales and pre-purchase
Response from team was friendly but sometimes slow to follow up
I reached out to the sales team with questions before fully deciding to buy. They were friendly and warm in their replies, which made me comfortable. However, the time it took to get some clarifications was longer than I hoped for. Sometimes my emails got answered the next day, which slowed down my understanding of how the software fitted with my workflow. On-the-phone support after purchase was more prompt, and the explanations were clearer. So while the initial response lag was not ideal, the ongoing communication was better. The invoicing and signup process was fairly straightforward too, which I appreciated. Overall, it was a mixed experience where kindness was consistent but speed of response varied.