Response felt slow but overall okay
When I first reached out to their team, I had mixed feelings about their responsiveness. Initially, it took a couple of days to get a reply about how the software would handle database integration for my remote calls. Once I got that info, the follow-up questions were answered more quickly, which was good. Signing up and invoicing were quite smooth with minimal hassle, though I did have to wait longer than I expected for confirmation emails. The onboarding materials were sent promptly once the account was activated. It felt like they were eager to help but perhaps stretched thin. Their telephonic support was courteous, but the wait times before getting connected made me a bit impatient. Still, the overall process didn’t feel rushed and had a professional touch. So overall, I felt the support experience was okay but with some delays that made it less impressive than anticipated.